b939 Privacy Policy — How We Handle Your Data

b939 ("we," "us," "the Platform") is committed to protecting the privacy of every person who visits and uses our platform. This Privacy Policy explains what personal data we collect from you, the purposes for which we use it, how we keep it secure and the rights you have in relation to your own information.

This policy applies to all data collected through the b939 website, any b939 mobile experience and all interactions with our customer support team. It should be read alongside the Terms and Conditions which govern the overall use of the platform.

We believe privacy works best when it is explained plainly. If anything in this policy is unclear after reading it, please contact our support team — details are in Section 12.

b939 collects personal data in two main ways: information you provide directly when using the platform, and information collected automatically as you browse and play.

Information you provide directly:

• Registration data: Full name, date of birth, email address, mobile number and the password you create when opening an account.
• Identity verification (KYC) data: A copy of your national identity card, passport or other government-issued identification, and in some cases a proof of address document. This is required before we process withdrawals.
• Payment information: The mobile wallet number or bank account details you use for deposits and withdrawals in PKR. We do not store full card numbers on our servers.
• Communications data: Any messages, complaints or enquiries you send us through live chat, email or other support channels.
• Responsible gaming preferences: Deposit limits, session time settings and self-exclusion requests you set within your account.

Information collected automatically:

• Device and technical data: IP address, browser type and version, operating system, device identifiers and screen resolution.
• Usage data: Pages visited on b939, games played, bets placed, time spent on sessions and navigation patterns.
• Cookie and tracking data: Session identifiers and analytics markers as described in Section 5.

b939 uses your personal data only for purposes that are connected to providing and improving the platform, keeping it secure and meeting our obligations to you as a player. The main purposes are:

• Account management: Creating and maintaining your account, processing login requests and enabling you to access all features of b939 including sports betting, live casino, slot games and the VIP programme.
• Payment processing: Handling PKR deposits and withdrawals through JazzCash, Easypaisa, Raast and Bank Transfer, verifying transaction amounts and resolving payment disputes.
• Identity verification: Confirming your identity and age before processing withdrawals or upon request, in line with responsible gaming commitments.
• Customer support: Responding to your enquiries, resolving complaints, investigating disputed bets and providing assistance to VIP members through dedicated account managers.
• Platform security and fraud prevention: Monitoring account activity to detect and prevent fraud, money laundering, multi-accounting and other prohibited conduct described in the Terms and Conditions.
• Service improvement: Analysing aggregated usage patterns to improve game performance, page speed, betting market availability and the overall player experience on b939.
• Marketing communications: Sending you information about bonuses, promotions, new games, PSL betting markets and VIP offers — but only where you have opted in or where we have a legitimate interest that does not override your preferences. You can opt out at any time.
• Responsible gaming: Using your session data and betting patterns to identify signs of problem gambling behaviour so that we can offer appropriate support tools such as deposit limits and self-exclusion options.

b939 does not use automated decision-making or profiling in a way that produces legal or similarly significant effects on your account status without human review.

b939 does not sell your personal data to any third party. We share data only in the limited circumstances below, and only to the extent necessary for the specific purpose:

All third-party service providers we work with are required to handle your data securely and to use it only for the specific purpose for which it was shared. b939 does not authorise service partners to use your personal data for their own marketing purposes.

b939 may also disclose personal data where required to do so by a valid legal obligation or where disclosure is necessary to protect the safety of users or the integrity of the platform.

b939 uses cookies and similar tracking technologies to keep the platform working correctly and to understand how players use it. Cookies are small text files stored on your device by your browser.

The main categories of cookies used on b939 are:

• Essential cookies: Required for the platform to function — these handle your login session, keep you authenticated as you navigate between pages and remember your account preferences. These cannot be disabled without breaking core functionality.
• Analytics cookies: Help us understand which pages and games are most popular, where players encounter issues and how long sessions typically last. This data is used in aggregate form to improve b939.
• Marketing cookies: Used to measure the effectiveness of promotional campaigns and to avoid showing you the same bonus offer repeatedly. These are only placed where you have given consent.

You can control non-essential cookies through your browser settings. Disabling analytics or marketing cookies will not affect your ability to use b939's core features — betting, gaming, deposits and account management will all continue to work normally.

When you make a deposit or request a withdrawal in PKR on b939, the transaction is handled by our payment processing partners. b939 records transaction amounts, dates, reference numbers and the type of payment method used (for example, JazzCash or Easypaisa) for account management and dispute resolution purposes.

b939 does not store full mobile wallet PINs, full bank account passwords or complete card numbers on its own servers. Payment credential data is held and secured by the relevant payment processor under their own security standards.

For fraud prevention purposes, b939 may retain records of the payment methods associated with your account even after a withdrawal method is removed. This is to detect and prevent the use of stolen payment details or money laundering through the platform.

b939 retains personal data for as long as is necessary to fulfil the purposes described in this policy or as required by applicable obligations. The general retention periods we apply are:

• Active account data: Retained for the full duration that your account remains open and active on b939.
• Account closure data: After an account is closed, core account records including identity verification documents and transaction history are retained for a minimum period to meet fraud prevention and audit requirements. This is typically five years from the date of closure.
• Customer support communications: Records of support interactions are kept for up to three years from the date of the last interaction, to allow us to reference previous conversations if a related issue arises.
• Marketing preferences: Records of your opt-in or opt-out status for marketing communications are retained for as long as is needed to respect your preferences.
• Anonymised analytics data: Aggregated and fully anonymised usage statistics may be retained indefinitely as they no longer constitute personal data.

When personal data is no longer needed, b939 securely deletes or anonymises it so that it can no longer be linked back to you.

As a b939 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team using the details in Section 12:

• Right of access: You can request a copy of the personal data b939 holds about you. We will respond within a reasonable timeframe and provide the information in a clear format.
• Right to correction: If any personal data we hold about you is inaccurate or incomplete, you can ask us to correct it. This includes updating your contact details, correcting a misspelled name or updating address information.
• Right to deletion: You can request that b939 delete your personal data. We will honour this request where we are not required to retain the data by applicable obligations. Where deletion is not immediately possible, we will explain why and give a timeframe.
• Right to restrict processing: You can ask b939 to restrict how we use your data in certain circumstances — for example, while a dispute about data accuracy is being resolved.
• Right to data portability: You can request a copy of your personal data in a structured, machine-readable format where technically feasible.
• Right to withdraw consent: Where you have previously given consent for a specific processing activity — such as receiving marketing emails — you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

b939 applies a range of technical and operational security measures to protect your personal data against unauthorised access, accidental loss, alteration or disclosure. Key measures include:

• TLS encryption for all data transmitted between your browser or device and our servers.
• Secure, access-controlled storage for identity verification documents and payment records.
• Regular security reviews of platform systems and third-party integrations.
• Internal access controls ensuring that only authorised b939 staff can access player data, and only to the extent required for their specific role.
• Fraud monitoring systems that detect and flag unusual account behaviour in real time.

While b939 takes data security seriously and implements appropriate safeguards, no platform can guarantee absolute security against all threats. You also play a role in keeping your account secure — use a strong, unique password for your b939 account and never share your login credentials with anyone.

If b939 becomes aware of a data breach that is likely to affect your personal data, we will notify you without undue delay and take immediate steps to contain the breach and mitigate its impact.

b939 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. The registration process requires users to confirm their date of birth, and identity verification checks are used to confirm age before withdrawals are processed.

If b939 discovers that an account has been created by or on behalf of a person under 18, the account will be closed immediately, any balance will be handled in accordance with our Terms and Conditions and all associated personal data will be deleted.

b939 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable requirements. When we make a material change — one that meaningfully affects how we collect or use your personal data — we will notify you by email or by a notice on the b939 platform before the change comes into effect.

The date shown at the top of this page always reflects when the policy was last updated. We encourage you to review this page periodically so you are aware of the current policy. Your continued use of b939 after a policy update has been communicated constitutes acceptance of the updated terms.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, need to report a potential data issue or simply want to understand more about how b939 handles your information, our support team is here to help.

When submitting a privacy-related request, please include your registered email address and a clear description of what you are requesting so that we can identify your account and respond as quickly as possible. b939 aims to respond to all privacy enquiries within a reasonable period.

For general account support, betting enquiries or VIP assistance, the same support email and the live chat feature available on the b939 platform are your quickest routes to help.